Summary
This module explores the fine art of negotiation, emphasising the difference between selling and negotiation, explaining the difference between someone’s position and interests, and knowing how to deal with unprincipled negotiators and their ‘dirty tactics’.
We all negotiate whether we realise it or not. But do we do it successfully? This module explores the fine art of negotiation emphasising the difference between selling and negotiation, explaining the difference between someone’s position and interests, and knowing how to deal with unprincipled negotiators and their ‘dirty tactics’.
The module will take about 20 minutes to complete and includes a short knowledge check to check your understanding.
Summary
This training course teaches the principles of how profit margins are calculated and which factors influence the levels achieved. Learners are shown how to generate a price with their required margins and add the current VAT. Alternative discounting systems are explained with the resulting effects. Techniques are also shown on how to increase revenues.
Target Staff
This course is most suitable for anybody who deals with customers either face to face or over the telephone.
Who is it for?
- Any staff involved with selling products, setting prices or discounting
- Staff looking to move into a sales focused role
- Those wishing to understand how business practices impact profitability
What you'll learn
- To understand and calculate profit margin, net profit and return on sales
- Why you need profit margin and what influences it
- What creates a negative effect on your margin
- What factors enhance your margin
Summary
The aim of this module is to help you to convert more sales and understand the various approaches to selling. It will enable you to understand the position of the customer in various scenarios and help turn objections into sales opportunities.